Mountain West HERC

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

Towson University is accepting applications for a Systems Administrator within the Office of Technology Services (OTS). This position is part of the Solutions Engineering (SE) group and is responsible for the daily administration, support, and improvement of enterprise desktop and server services.

The Systems Administrator troubleshoots and resolves complex service requests, supports system monitoring and vulnerability management activities, and contributes to documentation and service standardization efforts. This role works closely with other engineers in SE and supporting IT teams to maintain reliable, secure, and well?documented technology services across the University. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Responsibilities and Duties

The Systems Administrator supports and administers enterprise desktop and server services within the Solutions Engineering (SE) group in Towson University’s Office of Technology Services (OTS). This position serves a critical role in addressing complex client?side and backend technical issues that are escalated from the Help Center and field support teams. Working as part of a collaborative engineering group, the Systems Administrator provides advanced troubleshooting, operational support, and technical oversight to ensure reliable, secure, and well?documented services for faculty, staff, and students.

This role is responsible for resolving advanced client?side issues that require deeper system knowledge, cross?service analysis, or coordination with backend platforms. The Systems Administrator acts as a primary escalation point for selected desktop and endpoint services, bridging operational support teams and enterprise engineering functions. In addition to hands?on issue resolution, the position contributes to identifying root causes, improving service reliability, and reducing repeat incidents through documentation and service improvements.

The Systems Administrator also serves as the technical lead for select Solutions Engineering services, including the emergency alert system, software licensing servers, endpoint protection platforms, software deployment and patching solutions, and other newly implemented technologies. The position provides advanced support for services such as client drive encryption, printing, and other SE?managed platforms.

This role works closely with other engineers to maintain SE service offerings, acts as a secondary administrator for multiple systems, and contributes to technical planning and special projects. The position serves in a consulting capacity for academic and administrative units and collaborates regularly with Help Centers, Client Services, and Information Security teams. In addition, the Systems Administrator mentors and coordinates the Assistant Systems Administrator student employee by assigning work, providing training, and assisting with escalation of issues. 

Qualifications and Skills

• Bachelor’s degree in related field.
• Experience providing end?user client support in a professional environment.
• Working knowledge of Windows operating systems and common desktop software applications.
• Ability to work effectively in a collaborative, team?oriented environment.
• Availability for occasional, scheduled off?hour maintenance.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred

• Two (2) years of related professional IT experience.
• Experience working in a mid? to large?sized organization.
• Familiarity with some or all of the following technologies:
• Microsoft SCCM / MECM / Intune.
• macOS administration.
• JAMF.
• Scripting (e.g., PowerShell, shell scripting)
• BitLocker drive encryption.
• Microsoft 365 services.

Salary and Benefits 

Salary at $77,500-$82,500 annually and full University benefits include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

This position will be open for a minimum of 14 days. A cover letter and resume with your online application is required. 

About Towson University

The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).

Connections working at Towson University