Mountain West HERC

Pay Grade/Pay Range:  Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 502201 - Student Account Services

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Job Summary: The Student Account Services Associate provides financial counseling to students and parents. Serves as the primary liaison to campus and one of the primary contact points for the provision of consumer information. Represents Student Account Services at orientation and information events by speaking, answering specific questions one-on-one with prospective students and parents, and training orientation personnel.

Additional Department Summary: Provides exceptional customer service to students, parents, faculty, and staff of the University. Processes payments, analyzes data reports, and acts on their analysis. Represents Student Account Services at important events such as orientation. Makes presentations across campus to promote initiatives of the department and to share information.

Required Minimum Qualifications: Bachelor's degree or higher.

Skills and Knowledge: Outstanding customer service, analytical thinking, interpersonal, and active listening skills. Exceptional detail orientation skills. Ability to interpret and respond appropriately to people in various situations. Ability to establish and maintain effective and productive working relationships. Ability to function effectively both within a team and independently. Ability to work efficiently in a fast-paced environment. Ability to understand and analyze information and make correct decisions based on analysis. Ability to communicate clearly and concisely with tact and diplomacy in all verbal and written communication. Thorough knowledge of business writing, punctuation, and spelling. Broad working knowledge of functions and processes within other student service departments (Financial Aid, Registrar, etc.). Proficient in Microsoft Office suite.

Preferred Qualifications: Experience in finance and/or customer service in a large university setting.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

About University of Alabama, Tuscaloosa

As the state’s flagship university, The University of Alabama family has always focused on being the best. After all, we are The Capstone of Higher Education. Founded in 1831 as the state’s first public college, The University of Alabama is dedicated to excellence in teaching, research and service. We provide a creative, nurturing campus environment where our students can become the best individuals possible, learn from the best and brightest faculty, and make a positive difference in the community, the state and the world. You’ll like what you find here. Become part of The University of Alabama family.

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