Scheduled Hours

40

Position Summary

Mastered all the requirements for the Medical Assistants II and III positions with functional knowledge of the PSR roles regarding the check-in and check-out process for the clinic. Assists with onboarding new staff members in the MA and PSR roles.

May float to other clinics as needed to ensure the successful operation of clinics within the department.

Job Description

Patient Care Duties:

• Float between divisions and clinical sites and assist patients in all areas within the department.

• Interact directly with patients in the clinic setting and complete tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, in office procedures, and verification of medications.

• Prepare for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms.

• Assist with examinations, procedures, and lab tests.

• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.

• May administer medications under the order of physicians or nurse practitioners (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation:

• Assist with monitoring and tracking pharmaceutical samples.

• Professionally represent the department both internally and externally through excellent customer service and clinical knowledge.

• Direct patient flow, assist with special procedures/treatments, and complete requisitions

• Route phone messages, patient questions, and telephone communications to appropriate divisional personnel as needed.

• Assist with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting physicians with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.

• Complete necessary paperwork and documentation in a timely manner.

• Answer questions from patient/family regarding treatments, diagnosis, and procedures.

• If order entry in the electronic medical record is part of the job function, complete requisitions/orders per WashU guidelines.

Equipment and Supplies:

• Assist with ordering supplies for the clinic.

• Monitor supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.

• Clean and stock exam rooms and sterilize instruments.

Other Functions:

• Submit tickets to property management when appropriate to ensure smooth clinic operations.

• Maintain required HIPAA compliance, skills/competencies and participate in in-services, staff programs, continuing education, and cross-training programs according to established standards and WashU policies.

• Comply with OSHA, state and federal regulatory sources/standards.

• Participate in quality improvement activities to ensure appropriate clinical outcomes.

• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.

• Exposure to blood-borne pathogens.

• Requires protective devices.

• Patient care setting.

• Direct patient care setting.

Physical Effort:

• Typically sitting at desk or table.

• Typically standing or walking.

• Typically bending, crouching, or stooping.

• Occasional lifting (25 lbs. or less).

Equipment:

• Office equipment.

• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Registered or Certified Medical Assistant with five years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurseâ™s Aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include:
  • Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
  • Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager).

• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Anatomy, Communication, Electronic Medical Records (EMR), Interactive Communication, Interpersonal Relationships, Medical Terminology, Physiology, Telephone Communications

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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