This position will serve as a functional member of the Continuous Quality Improvement Team in implementation of program goals and objective. This role involves a systematic approach to monitoring, assessing and improving health care quality at SIU Center for Family Medicine-. Primary functions will include review of charts/processes, working reports, assisting with the assessment and monitoring of quality metrics, the teaching of preventive medicine, and assists in clinic as needed. This position will work closely with the Director of Clinical Ops, Nurse Administrator and will collaborate with physicians, residents and other members of COi, and the health care team and patients to promote the delivery of quality, in a patient-centered environment.

*On-Site Only*
Clinical Services - 70%
A. Obtains queried disease-specific and preventative maintenance reports and works lists, reviewing charts and contacting patients via phone and/or letter to notify patients in need of particular services. Assists patients with compliance of identified services and in overcoming barriers to gaps identified.
B. Participates in clinic team activities, such as huddles or quality initiatives to communicate and share information with the health care team that will assist in both proactively addressing service needs and also assist in shoring up gaps in care.
C. Collaborates with physicians to enhance evidence-based clinical guideline adherence and promote best practice by initiating and/or adjusting therapies and clinical interventions as directed by the physician and providing appropriate follow-up and monitoring as needed.
D. Works with providers and support staff to assist in identifying and implementing reports or processes that improve follow-up of care, such as laboratory and diagnostic testing, utilization patterns and other metrics to monitor quality and efficiency results for assigned population.
E. Assists in collecting/gathering data on other quality metrics that advances improvement processes such as determined by the CQI committee, relevant to UDS measures or aligning with other quality indicators.
F. Assists with chart audits relevant to advancing population health and some subpopulations.
G. In an interim or emergent basis, perform clinic duties and prior authorizations as assigned.

Administrative Teaching Services - 30%
A. Assists in creating, trending and generating quality reports. Reports on recalls, FDA bulletins, drug reports, drug interactions & safety reports.
B. Attends and reports at Quality meetings, staff meetings as requested by the Clinical Director, CQI, PCMH, and Performance Improvement Team (PIT).
C. Works directly with the faculty/residents/staff toward improvement of identified processes. Including but not limited to UDS metrics, Care Coordination, preventive medicine

Credentials to be Verified by Placement Officer

Bachelor's degree as required by the position to be filled in the area of specialization inherent in the position may be required.
One (1) year (12 months) of Quality Improvement work experience in a clinical or healthcare related field.

Knowledge, Skills & Abilities (KSA's)

Knowledge of computer skills including Word, Excel, and PowerPoint
Knowledge of process improvement methodology and tools
Knowledge of data collection methodology
Knowledge of basic statistical process control components
Knowledge of benchmarking tools and best practices
Problem-solving and team facilitation skills
Skill using CQI tools and techniques
Strong analytical skills
Ability to train, present to small and large groups
Ability to act as a consultant to clinicians and non-clinicians

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

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About Southern Illinois University - School of Medicine

SIU School of Medicine was established in 1970 with a mission to educate physicians for central and southern Illinois. We are a medical school with four areas of excellence: medical education, patient care, research and community service. SIU School of Medicine provides education to undergraduate medical students, medical and surgical residents, fellows, and physician assistant students. Our clinical practice, SIU Medicine, includes a team of more than 250 health care professionals including university physicians and faculty members who are collectively dedicated to providing excellent medical care, advancement of care through research, and training the next generation of physicians. As the premier provider of health care services, SIU Medicine offers both primary care and specialized treatment services including preventative and diagnostic. SIU works in partnership with hospitals and clinics throughout central and southern Illinois to meet the health care needs of our communities.

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