Mountain West HERC

Assistant Director of Financial Services Communications


Job Identification: 20279
Posting Date: 05/06/2026, 01:32 AM
Job Schedule: Full time
Locations: 901 S University Parks Dr, Waco, TX, 76706, US
Degree Level: Bachelor

Job Description:
A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation's 'Great Colleges to Work For'. Great Colleges to Work For is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We are Looking For

The Assistant Director of Financial Services Communications role will support the mission of the university by leading overall strategy of financial services communication to students and families while maintaining compliance and excellent customer service.

A bachelor's degree and three years of relevant experience are required. Six years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

Must be able to travel outside of the state of Texas.

A hybrid work arrangement will be considered on a case-by-case basis.

Applicants must be authorized to work full-time in the United States.

What You Will Do

• Serve as brand expert and divisional leader for all financial services communications, including One Stop, Student Accounts (billing), Financial Aid, and VA Education Benefits
• Strategize and manage all communications to prospective and current students and parents via email, text, live chat, website, mail, app, presentations and other mediums as needed
• Coordinate with university Compliance and leadership to ensure all financial services consumer information and regulatory compliance standards are achieved
• Communicate important financial services communication policies and strategies with key campus partners to ensure the campus community is using consistent language
• Act as main point of contact for financial aid operations team to ensure data is accurate for each audience
• Review and verify data for support the processing of all financial aid communications and special projects
• Regularly audit and strategize the timing and process of each specialized communication effort to provide the most timely and consistent messaging for targeted audiences
• Partner with existing vendors and maintain excellent relationships to ensure execution is smooth and error-free
• Lead financial services communications team and ensure that workload strategy is directly in line with the Strategic Enrollment Management plan set forth by university leadership
• Perform all other duties as assigned to support Baylor's mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!


About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.


To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/20279







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